About Auburn IT
Auburn IT is a managed IT services provider serving businesses throughout Alabama and Georgia. Since our founding, our focus has remained the same: providing dependable, responsive technology support that allows our clients to focus on running their businesses—not managing IT issues. We partner with organizations across a wide range of industries, delivering practical IT solutions built around reliability, security, and clear communication. Our approach is relationship-driven, not transactional. We take the time to understand each client’s environment, challenges, and goals so we can provide support that fits—not a one-size-fits-all solution.
Our team combines hands-on technical expertise with a strong service mindset. Whether responding to day-to-day support needs or helping plan for long-term technology decisions, Auburn IT serves as a trusted extension of our clients’ operations.
What We Do
Auburn IT provides managed IT services, cybersecurity support, backup and recovery solutions, and responsive help desk services for businesses that rely on stable, secure technology.
Our Leadership Team
Mark Newell
Prior to co-founding Auburn IT, Mark served in the U.S. Army as a certified TSCM agent in the Technical Surveillance Counter-Measures program, where he received highly technical training across many areas of technology.
After leaving the military, Mark worked for the U.S. Department of State as a Technical Security Specialist. Over his 27-year IT career, he has provided support at every level, from field technician to IT Director, across many industries and environments. He brings a disciplined, service-oriented mindset shaped by his military background, along with a strong focus on reliability, accountability, and long-term client relationships.
James Striler
James is a co-owner of Auburn IT and provides advanced technical expertise across the organization. He brings deep experience in infrastructure, systems design, and complex troubleshooting, and serves as a trusted technical resource for both the internal team and clients.
His technical background has played a key role in shaping Auburn IT’s service standards and problem-solving approach.
Bobby Lake
Bobby is a co-owner of Auburn IT and is actively involved in operations, client strategy, and service delivery. He works closely with clients and the internal team to ensure expectations are clear, services are aligned, and support is delivered consistently.
His role spans technical oversight, process improvement, and business development, with an emphasis on building long-term partnerships.
Our Support Team
John Michael Walker
John Michael serves as Auburn IT's Service Manager, overseeing service delivery, ticket flow, and day-to-day support operations. In addition to managing support activities, he works directly with clients and technicians to troubleshoot complex issues, coordinate projects, and ensure service requests are handled efficiently, effectively, and accurately.
Since joining Auburn IT in 2023, John Michael has become a key technical resource within Auburn IT. He supports both clients and fellow technicians across a broad range of technologies and environments, assists with escalated issues, and helps maintain the service standards our clients depend on. His combination of technical expertise, leadership, and client-focused communication helps Auburn IT deliver dependable technology support and long-term client success.
Carson Garrett
Carson is a senior IT technician with experience supporting complex environments across a wide range of industries. He brings a strong technical foundation in desktop support, networking, server systems, and troubleshooting.
Before joining Auburn IT, Carson handled escalations, mentored junior technicians, and led technical projects with minimal disruption to business operations. He supports clients with an emphasis on stability, security, and clear documentation.
Julian Duke
Julian is an IT professional with a foundation in information systems, data management, and technical support. He earned his Bachelor’s degree in Information Systems from Troy University and brings hands-on experience supporting business systems and internal IT operations.
His background includes ERP administration, system backups, reporting, and user access management, paired with strong client communication skills.
Jason Bellanca
Jason brings a strong customer service background and a practical knowledge base in technology to Auburn IT. Prior to joining the company, he spent several years in customer-facing and management roles while also assisting clients with technology-related issues and support needs.
His experience working directly with customers has helped him develop strong communication and problem-solving skills. Jason enjoys technology, has a hands-on approach to learning, and continues to expand his technical knowledge while supporting Auburn IT's clients.
Kaidon Eccles
Kaidon is a Computer Science student at Auburn University with a growing focus on cybersecurity and systems support. He brings hands-on technical experience, strong troubleshooting skills, and a disciplined approach to diagnosing issues.
At Auburn IT, Kaidon is focused on expanding his technical skill set while delivering dependable support to clients.
Amy Burdette
Amy has been a core part of Auburn IT since 2019 and plays an essential role in supporting both the internal team and Auburn IT’s clients. She assists with client coordination, administrative operations, billing support, and day-to-day processes that help ensure a smooth support experience.
With deep familiarity with Auburn IT’s clients and operations, Amy provides continuity, organization, and reliability that benefit both the team and the businesses we serve.
What Clients Can Expect
When you work with Auburn IT, you can expect clear communication, consistent support, and practical technology guidance. We take responsibility for the systems we manage and work as a long-term partner—not just a vendor—to the businesses we support.